... How can I get a jammed cd out of my laptop--a HP Pavillion with one of those drawers that supposedly open by pushing in. If this ejects the tray, at least the mechanics of the drive are working, and this would enable to you open the CD tray. However, if the disc doesn't work in any computer, it's probably defective and should be replaced. Tags: Drive. It worked the other day just fine, but now all the sudden it won't open by the button or the eject command. Looks like I'll probably have to get it replaced. Gently hold the computer cover door open (down) and press in on the drive tray to close the tray. If you open the wrong cd drive nothing will happen, just close that and open the correct one. Drive release mechanisms can be very sensitive to the condition of your discs, so they sometimes get stuck. If the CD-ROM works in Safe Mode but not in normal Windows, a running program is causing the issue, or the drivers are corrupt. It has two CD/DVD drives. ! You may also need to contact your hardware manufacturer for assistance with your hardware. If your disc still won't work in your drive, but will in another, then continue to the next step. Right click the optical drive 5. This will allow you to push in a pin or a paper clip to perform a "manual" eject. Click Start, type: Device Manager 2. Finally: This elegant solution and tips to remove a DVD or CD from the drive is not just written for Windows 10. With a disk already in the drive, open 'My Computer' and right click on the icon for your CD drive. I tried inserting a paper clip into the hole right by the open button, but that doesn't work. Expand your DVD/CD listing in the Device Manager tree 4. Not all of the Dell laptop optical drives have the release hole. Note If your tray opens, but will not play a CD or DVD, see: How to fix a CD-ROM, DVD, or disc drive not working in Windows. Or maybe you will want to install a program from a compact disc. This Sony is the windows 10 Experiment PC. Computer. There is no small hole for a paper clip (or tooth pick). My dad sometimes does but he never inserts anything into the CD drive. Re: CD/DVD Drive won't open 2008-12-30, 20:40 PM Try the following; with the system turned off; remove and reinsert the drive, instructions can be found here , then when starting press F1 to enter BIOS and try to open the drive by pressing it's button. Click Uninstall 6. You can usually open the tray by pressing the eject button on the drive or keyboard, as well as by selecting the Eject option in the Windows File Explorer. If the open button doesn't respond, you must use this trick. Thanks for the responses. 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